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Retail

Emotional resonance: Art of shopkeeping in digital age

As the World Retail Congress (WRC) 2026 unfolds against the backdrop of ‘Retail’s Roadmap to 2030’, a high-level panel of industry veterans today asserted that the survival of physical retail depends not on matching the efficiency of algorithms, but on mastering the ‘art’ of the human connection. Leaders from KaDeWe and Coach as wel as the...

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Retail|Interview

How Coach is using experiential retail to reach Gen Z consumers

Coach, known as the ‘original American house of leather,’ is currently in its transformation era under creative director Stuart Vevers, merging its craftsmanship legacy with a cool, aspirational New York attitude, by focusing on immersive experiences designed to target Gen Z consumers by championing self-expression. Its latest experiential...

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