chatbot news and archive

AI could revolutionise customer engagement for brands and retailers

Data from the 2023 State of Digital Customer Experience Report by Verint show consumer expectations for effective digital engagement with businesses have risen significantly. Over the past year, 77 percent of businesses have noticed an increase of more than 10 percent in consumer expectations for digital engagement. Among US consumers aged 18 to...

Fashion

Zalando to launch virtual fashion assistant powered by ChatGPT

German-based European fashion e-tailer Zalando is looking to enhance the online fashion shopping experience with the launch of a virtual fashion assistant utilising OpenAI technology. In a statement, Zalando said it would launch the first beta version of its virtual fashion assistant powered by ChatGPT across its website and apps this spring to...

Retail

Zowie, a chatbot for retailers, raises 14 million dollars in funding

Zowie, an AI powered chatbot built to support sales for e-commerce brands, has raised 14 million dollars in a Series A funding round. Automating customer service is a sizeable challenge for brands and retailers, especially larger companies dealing with high levels of queries. Chatbots are one of the most popular choices for companies looking to...

BusinessFeatured

Successful retail chatbot interactions to grow 10-fold by 2023

New York – New data from Juniper Research found the global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019. Retail sales resulting from chatbot-based interactions will reach 112 billion dollars by 2023. According to Juniper’s new research ‘AI in Retail: Segment Analysis,...