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McArthurGlen creates chief customer officer role

Designer outlet group McArthurGlen has appointed Tom Enraght-Moony to the newly created role of chief customer officer to support the groups ambitions to deliver “an outstanding service to customers and partner brands”.

Enraght-Moony will sit on the management board of the McArthurGlen Group, and will report jointly to its chairman, JW Kaempfer, and chief executive, Julia Calabrese. He will be responsible for ensuring that the rapidly-expanding Group continues to deliver and evolve its outstanding service to customers and brand partners.

He was most recently chief executive at The Leisure Pass Group, the provider of tourist city passes. Prior to that he served as chief operating officer then chief executive of online dating company Match.com, and was chief operating officer at Kano.

Commenting on the appointment, Calabrese said: “Tom has exceptional online and offline experience working for global organisations in key European markets spanning mobile, internet technology and online consumer brands.

“This experience combined with his clear understanding of our customers and our brand partners will ensure that McArthurGlen remains one step ahead of the changing habits and expectations of consumers in an ever-digital world, while continuing to offer a best in class service and experience at every level of the business.”

The appointment follows a period of strong growth for McArthurGlen across Europe, where this spring the business brought three new projects to completion in France, Austria and the Netherlands. Looking ahead, McArthurGlen is planning to increase its retail space by 50 percent to 900,000 square metres by 2021 across nine countries.

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Image: courtesy of McArthurGlen