Will you still have a store to open tomorrow?

It doesn’t take much observation to notice that a radical change is raging through our current retail landscape. A change that is not only affecting retail, but the consumer industry as a whole. The hospitality business, the food and service industry, travel, financial services, energy, entertainment, fashion, the leisure industry and any other sector that is dealing with the consumer. By the look of things, this could be the most fundamental change of our consumer world as we’ve known it for decades. Everything will be turned upside down and inside out. And in all of this, one particular party seems to gain the upper hand: a new consumer species. A curious kind that still passes your store, but is less inclined to pop in. Who is this new consumer?