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H&M considers charging a returns fee for goods bought online

Fast fashion retailer H&M has said it is considering charging fees for returns for goods bought online. As return numbers surge - up to 30 percent of all items bought online are sent back – free shipping is biting into retail margins. In a call with analysts H&M CEO Helena Helmersson said: “It all depends on how it’s received by the customer. So...

3 Oct 2022