American Express news and archive

The high street's digital-physical fusion: How Gen Z is reshaping retail

As Britain's high streets navigate an era of profound transformation, new research suggests younger consumers are far from abandoning physical retail — they are instead driving its evolution toward experience-led commerce. To understand this shifting landscape, FashionUnited spoke with Dan Edelman, Vice President and General Manager of UK...

Fashion

Retailers to leverage social marketing to drive customer engagement, says Amex research

Attracting customers and fostering loyalty has emerged as a pressing challenge for UK retailers, according to an American Express survey, prompting many to turn to social media marketing as a potential solution. The poll of 500 British merchants found that customer acquisition and retention ranked among the top three concerns for the coming...

Retail

UK Retailers embrace multifaceted strategy to boost sales, says study

New research from American Express has revealved that UK retailers are embracing a multifaceted approach to drive sales growth this year, with a strategic focus on both physical expansion and digital enhancement. Surveying 500 senior decision-makers across the retail and hospitality sectors, Amex's study delves into the challenges, investment...

Retail

March consumer confidence remains unchanged

Consumer confidence in March has remained steady despite a more optimistic outlook on personal finances. The GfK Consumer Confidence Index has stayed at -21, with a slight increase in expectations for the general economic situation over the next year and a notable rise in forecasts for personal finances, reported the Retail Bulletin. While...

Retail

Blackpink to open a pop-up in London

South Korean K-pop girl group Blackpink is opening a pop-up experience in London to give fans access to a limited-edition merchandise collection. The pop-up will run from June 29 to July 1 at 1 Marylebone Road, presented by American Express, and will see Japanese graphic artist Verdy serving as artistic director. The three-day event, produced by...

Retail

Considered shopping to drive holiday season sales

High on the list for the majority of shoppers this Black Friday are essential items on sale. New data from American Express shows 21 percent of consumers will be gifting essential items this holiday season and over 70 percent will be looking to purchase goods on sale. A further 52 percent of consumers say they are more likely to shop with a...

Business

TikTok and American Express launch small business accelerator programme

Social media platform TikTok has announced a partnership with American Express that has seen the duo launch a new programme to help small business owners reach a new generation of shoppers. The ‘#ShopSmall Accelerator’ will offer eligible small business owners a chance to earn 100 dollars in TikTok advertising credit, alongside access to tools...

Fashion

Despite global recession, shoppers care about a product's environmental credentials

At the annual climate change conference, COP27 began with a dire message from the United Nations Secretary General, Antonio Guterres: “We are on a highway to climate hell with our foot on the accelerator.” While the fashion industry scrambles to reconcile its greenwashing of unattainable pledges to achieve net zero emissions by 2025 or even 2030...

Business

Shoppers prioritising thoughtful spending amid economic pressures

New research by American Express has highlighted shifting shopper priorities as rocketing economic pressures take hold on consumer spending. In the credit card company’s report, British shoppers were found to increasingly be seeking a better value for money, quality and convenience, which the firm said can offer retailers new opportunities to...

Business

American Express, Visa and Mastercard suspend operations in Russia

Visa, Mastercard and American Express have all suspended operations in Russia following the country’s invasion of Ukraine. In a statement, Stephen J. Squeri, chairman and chief executive at American Express, said: “In light of Russia’s ongoing, unjustified attack on the people of Ukraine, we are suspending all operations in Russia. “As a result,...

Retail

Consumers opted for coziness in September

With winter approaching, retailers need to watch out for certain trends that consumers desire during the festive season. Notonthehighstreet noted its September bestsellers and reported that its sales in ‘sheepers’ slippers went up 190 percent, its cozy socks rose by 401 percent and its scarves grew by 216 percent, this is compared to the sale of...